The Print Shop · returns
If it's not right, we make it right.
The short version: we can't take change-of-mind returns on made-to-order prints, but any defect gets a free reprint. Here's the whole policy, plainly.
Made to order, on purpose
Every print is produced for you the moment you order — nothing sits in a warehouse, nothing is wasted. Because each one is made-to-order, we can't accept change-of-mind returns. Pick the size you'll love (the in-cart preview shows exactly how the square art sits).
Arrived damaged or wrong? We reprint it free
If your print shows up damaged in transit, misprinted, or not the size you ordered, we'll reprint and reship it at no cost — no questions, no return shipping. Just email us a photo within 30 days of delivery and we'll sort it the same week.
Lost in the post
If tracking says delivered but it never arrived, tell us — we'll work with the carrier and, if it's truly gone, send a replacement.
Sizing & colour
Screens vary; fine-art paper is matte, so colours read a touch softer and richer than a glowing display. That's normal and not a defect. Our previews and size labels are accurate — if something genuinely doesn't match what you ordered, that's on us (see above).
Need help with an order? Email Turbomindz@turbomindz.com with your order reference and a photo, and a real person will reply.
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